Privacy Policy

This Privacy Policy explains how PoolUp97 collects, uses, protects and stores users’ personal data, in accordance with the General Data Protection Regulation (GDPR).

1. Data Collected

When authorized by the user through their browser or device, PoolUp97 may access their location in order to display nearby pools and improve the relevance of search results. This location is used only to provide the requested service.

• identification data (first name, last name, email, phone number);
• reservation data (dates, times, participants);
• technical data (IP address, logs, activity);
• payment data, processed only by Stripe;
• approximate location data, when the user authorizes access to their location.

Identity Verification Data

As part of platform security and fraud prevention, PoolUp97 may collect and process documents used to verify users’ identity.

• type of identity document submitted;
• photographs or copies of identity documents;
• verification date;
• verification status;
• possible rejection reasons;
• history of validations performed by administrators.

2. Purposes of Processing

When authorized by the user through their browser or device, PoolUp97 may access approximate location data in order to display nearby pools and improve search relevance. Geolocation is never used to track users’ movements in real time.

• user account management;
• identity verification of users;
• fraud prevention and transaction security;
• processing reservations and payments;
• communication with users (emails, notifications and support);
• improvement of services and user experience;
• displaying nearby pools and improving geolocated search results.

3. Legal Basis

• performance of a contract (reservations);
• compliance with legal obligations;
• legitimate interest (security, improvement);
• consent (cookies and marketing communications where applicable).

4. Data Sharing

• Stripe and its financial partners for secure payment and refund processing;
• Hosts as part of a reservation;
• authorities where required by law.

5. Data Retention

• user account: for the duration of account activity, with deletion upon request;
• billing data: 10 years;
• technical logs: up to 12 months;
• identity documents are kept for the period strictly necessary for identity verification and fraud prevention;
• identity verification data may be retained for up to five years after account closure to manage disputes, claims or regulatory obligations.

6. Security

• secure connection (HTTPS);
• restricted access to data;
• secure storage;
• logging of sensitive actions.

7. User Rights

In accordance with the GDPR, you have the following rights:

• right of access;
• right to rectification;
• right to erasure;
• right to object;
• right to restriction of processing;
• right to data portability.

8. Contact

For any request relating to your personal data: support@poolup97.com

9. Changes

This policy may be updated at any time to reflect legal or technical changes.

Last updated: June 2026